Castle Rock Water
Leak Adjustment Program

Discovering a significant water leak can be stressful, especially when it leads to excessive usage charges. Castle Rock offers a solution through its Leak Adjustment Program — here’s everything you need to know to save on your water bill.

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Eligibility and Application

If you’re a Castle Rock water customer and you’ve identified a leak leading to excessive water usage charges in tier 3 or the surcharge tier, you may be eligible to apply for a leak adjustment. Here are the key details:

Offering

The Application Process

Getting started is straightforward. Follow these steps to request your leak adjustment:

1

Contact Castle Rock’s Leak Adjustment Program at 303-660-1373. They will guide you through the necessary steps and provide the required forms.

2

Submit your completed application along with proof of repair (e.g., plumber’s invoice, material receipts).

3

Castle Rock reviews your case. If approved, a credit will be applied to your account for the water used during the leak period, recalculated at the lower tiered rate. This can significantly reduce the financial burden of a high water bill.

This program is designed to help customers recover from unexpected leaks without the full financial shock of tier‑3 or surcharge rates.

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